Telephone merupakan hal umum yang telah menjadi bagian dari kehidupan kita sehari-hari. Hampir semua orang yang mempunyai telephone dan tahu bagaimana menggunakannya. Materi kita kali ini tidak akan membahas bagaimana menggunakan telephone atau cara berbicara lewat telephone secara umum. Kita akan membahasanya lebih spesifik yaitu tentang bagaimana berbicara lewat telephone dalam situasi tertentu khususnya dalam situasi bisnis. Walau bagaimanapun pada saat berbicara lewat telephone dalam situasi bisnis kita harus dapat melakukannya secara profesional. Ketika kita bekerja di sebuah perusahaan internasional, atau perusahaan dimana tempat kita bekerja memiliki mitra perusahaan asing dan kita bertugas untuk menerima sebuah panggilan telephone yang masuk, kita sudah harus tahu dengan istilah-istilah atau ungkapan-ungkapan tertentu yang sering digunakan dalam percakapan bisnis lewat telephone. Making a phone call Ungkapan ini mungkin digunakan bukan pada saat kita menerima panggilan yang masuk, tapi ungkapan ini digunakan pada saat kita ingin membuat sebuah panggilan telephone. Dalam situasi bisnis pada saat kita ingin melakukan panggilan telephone, lakukan dengan singkat dan jelas dengan menyebutkan identitas dan maksud atau tujuan melakukan panggilan telephone tersebut. Contoh ungkapan yang digunakan Hello, My name is Fernando, I would like to speak to Mr. Ricardo please. Hello, Nama saya Fernando, Saya ingin bicara dengan Bpk. Ricardo Hello, I'm Alex from Spears Advertising Company, May I speak to Mrs. Windi? Hello, Saya Alex dari perusahaan iklan Spears, bolehkan saya bicara kepada Ibu Windi? Good morning, My name is Julian, I'm calling from Krusty Crab restaurant, could you connect me to the extension 346? Selamat pagi, nama saya Julian, saya menelpon dari restoran Krusty Crab, bisakah anda menyambungkan saya ke saluran 346? Hello, this is Adam calling from DX corporation, could I speak to the Sales manager please? Hello, ini Adam yang menelpon dari perusahaan DX, bisakah saya berbicara kepada manajer penjualan? Answering a phone call Karena kita tidak dapat melihat lawan bicara pada saat kita sedang menelepon, jadi satu-satunya yang kita andalkan adalah suara kita harus menggunakan nada suara yang bersahabat dan sopan. Saat ada panggilan telepon masuk, dan telepon berdering, sebaiknya kita tidak membiarkan terlalu lama telepon tersebut berdering. Jangan biarkan telepon berdering lebih dari tiga kali karena telepon bisnis merupakan sebuah panggilan yang sangat penting. Jangan membuat orang lain menunggu. Selain itu, gunakan kalimat sapaan yang formal dan sebutkan nama perusahaan saat menjawab sebuah panggilan yang masuk supaya orang yang menelpon tahu bahwa dia menelpon nomor yang benar. Contoh ungkapan yang digunakan Good afternoon, Luke's Cafe, can I help you? Selamat siang, dengan Luke's Cafe, ada yang bisa saya bantu? Hello, Atlantic Hotel, How may I help you? Hello, dengan Hotel Atlantic, bagaimana saya dapat membantu anda? Good morning, Nelson Enterprise, My name is Vanessa, what can I do for you? Selamat pagi, dengan Perusahaan Nelson, nama saya Vanessa, ada yang bisa saya bantu? Hello, Wilson company, how may I direct your call? Hello, dengan perusahaan Wilson, kepada siapa panggilan anda ingin disambungkan? Ungkapan ini biasanya digunakan pada perusahaan yang memiliki beberapa saluran telepon tambahan untuk masing-masing divisi. Taking a phone message Pada saat penelpon tidak berhasil menghubungi orang yang dimaksud, tugas kita sebagai penerima telepon adalah memberitahu bahwa orang yang dituju sedang tidak dapat menerima panggilan telepon dengan memberikan alasan-alasan tertentu. Contoh I'm sorry, Mr. William is on meeting at this moment. Maaf, Pak William sedang rapat saat ini I'm sorry, Mr. Ato is not in today. Maaf, Pak Ato tidak masuk hari ini I'm afraid Mrs. Tika is not in the office this time. Saya khawatir Ibu Tika tidak berada di kantor saat ini I'm sorry, I'm afraid He's not able to answer your call, He is busy right now. Maaf, Saya khawatir dia tidak dapat menerima panggilan telepon anda, dia sedang sibuk sekarang Setelah memberi tahu bahwa orang yang dituju tidak dapat menerima panggilan telepon yang masuk, tugas seorang penerima telepon selanjutnya adalah menanyakan apakah si penelpon ingin meninggalkan pesan atau tidak dengan menggunakan contoh ungkapan seperti berikut Would you like to leave a message? Apakah anda ingin meninggalkan pesan? May I write down your message? Bolehkan saya menuliskan pesan anda? Would you like me to tell him/her that you called? Apakah anda ingin saya memberitahunya bahwa anda menelpon? Pastikan saat menerima pesan kita memperoleh data-data seperti nama penelpon, no telepon yang dapat dihubungi, waktu dan isi dari pesan yang diberikan. Kemudian sampaikan pesan tersebut sesegera mungkin. Selain ungkapan-ungkapan di atas, kita juga harus tahu ungkapan-ungkapan yang lain yang digunakan pada saat menelpon dalam situasi bisnis. Holding the line Ungkapan ini digunakan pada saat kita meminta penelpon supaya menunggu atau menahan panggilannya. Contoh Could you hold the line pelase? Bisakah anda menahan salurannya? Menahan saluran artinya menunggu sebentar dengan tidak menutup telponnya. One moment please, I'll check if he/she is available. Mohon tunggu sebentar, saya akan cek apakah dia ada Just a moment please. Mohon tunggu sebentar Could you hold on please. Bisakah anda menunggu sebentar Connecting a phone call Ungkapan ini digunakan untuk menyambungkan penelpon dengan orang yang dituju. Contoh I'll put you through. Saya akan menyambungkan anda Wait a minute please, you will be connected to extension 789. Mohon tunggu sebentar, anda akan disambungkan ke saluran 789 Sure, I'll connect you to him/ her now. Tentu, saya akan sambungkan anda kepada dia sekarang. Leaving a phone message Ungkapan ini digunakan saat kita tidak berhasil menghubungi orang yang dituju. Sebagai gantinya kita meninggalkan pesan di telepon pada orang yang ingin kita hubungi. Kita dapat menggunakan ungkapan berikut untuk meninggalkan pesan telepon Can you tell [nama orang yang dituju] that I called? Contoh Can you tell Mrs. Laras that I called? Bisakah anda menyampaikan pada Ibu Laras bahwa saya menelpon? Yes, would you please tell her / him . . . [nama kamu] called? Contoh Yes, would you please tell him Santonio called? Ya, bisakah anda memberitahunya bahwa Santonio menelpon? Please tell [nama orang yang dituju] to call me at [nomor kontak yang dapat dihubungi]. Contoh Please tell Mr. Ken to call me at 7899-7657. Tolong sampaikan kepada Pak Ken supaya menelpon saya ke nomor 7899-7657 Please tell him / her . . . . [pesan yang ingin disampaikan] Contoh Please tell him to e-mail me the product brochure to Jenny Tolong sampaikan pada dia supaya mengirimkan saya e-mail tentang brosur produk ke Jenny Let him / her know that . . . . [pesan yang ingin disampaikan] Contoh Let him know that the meeting for tomorrow is canceled. Beri tahu dia bahwa rapat untuk besok telah dibatalkan Could you remind him / her about . . . . [pesan yang ingin disampaikan] Contoh Could you remind her about tomorrow's employee's gathering? Bisakah anda mengingatan dia tentang acara kumpulan karyawan besok Contoh dialog Perhatikan contoh dialog berikut Conversation 1 Maria Hello, good morning, I'm Maria from Health n' Beauty magazine, may I speak to Mr. Smith please? Secretary Good morning Mrs. Maria, Smith Corporation. Could you hold the line please, I'll check if Mr. Smith is in his office. Maria ok, thanks. Secretary Thanks for holding the line Mrs. Maria, I'll connect you to Mr. Smith now. Maria Thank you. Maria Hello, selamat pagi, saya Maria dari majalah Health n' Beauty, bolehkah saya berbicara kepada Bpk. Smith?Sekertaris Selamat pag Ibu Maria, dengan perusahaan Smith. Bisakah anda menunggu sebentar, saya akan mengecek apakah Bpk. Smith berada di ok, terima Terima kasih telah menunggu Ibu Maria, saya akan menyambungkan anda ke Bpk. Smith Terima kasih. Conversation 2 Receptionist Hello, Jimmy company, can I help you? Jono Hello, I'm Jono Jackson from Liberty restaurant, I would like to speak to Mr. Wisnu. Receptionist Just a moment please. I'm sorry Mr. Jono, Mr. Wisnu is not at the office this moment. Would you leave a message? Jono Yes, could you please tell him the hall room will be available the day after tomorrow at 9 to 12 Receptionist anything else? Jono No, that is all. Receptionist Ok Mr. Jono I'll tell him the message as soon as he gets back to the office. Jono Thanks. Receptionist Thanks for calling Jimmy company, bye. Jono Bye. Receptionist Hello, perusahaan Jimmy, ada yang bisa saya bantu?Jono Hello, saya Jono Jackson dari restoran Liberty, saya ingin berbicara dengan Pak Mohon tunggu sebentar. Maaf Pak Jono, Pak Wisnu tidak sedang berada di kantor saat anda ingin meninggalkan pesan?Jono Ya, bisakah anda memberi tahu Pak Wisnu bahwa Aula dapat digunakan lusa jam 9 pagi sampai jam 12 Ada lagi yang lain?Jono Tidak, itu Baiklah Pak Jono saya akan memberi tahu Pak Wisnu pesan anda segera setelah dia kembali ke kantor,Jono Terima Terima kasih telah menghubungi perusahaan Jimmy, sampai sampai jumpa. Conversation 3 Operator Good morning, ND enterprise, my name is Lita, what can I do for you? Vera Morning, I'm Vera, could I speak to Mrs. Puspa? Operator One moment please, I'll check if Mrs. Puspa is available. Vera Ok, I'll wait. Operator Sorry Mrs. Puspa is on the meeting, May I write down your message? Vera When is the best time I could call her? Operator Maybe this afternoon at 2 o'clock. Vera Ok then, I'll call her back. thanks. Operator Ok, thanks for calling ND enterprise. bye. Vera bye. Operator Selamat pagi, dengan perusahaan ND, nama saya Lita, ada yang bisa saya bantu?Vera Pagi, saya Vera, bisakah saya berbicara dengan Ibu Puspa?Operator Mohon tunggu sebentar, saya akan cek apakah Ibu Puspa Ok, saya akan Maaf Ibu Puspa sedang rapat, bolehkah saya tulis pesan anda?Vera Kapan saya dapat menghubunginya kembali?Operator Mungkin siang ini jam Baiklah kalau begitu, saya akan menelponnya kembali. Terima Ok, terima kasih telah menghubungi perusahaan ND, sampai Sampai kasih masih membaca artikel seputar Bahasa Inggris di dan tidak memilih blog AGC atau blog para pencuri konten. Supaya ilmunya tetap berkah, tetap kunjungi dan dukung blog-blog dengan konten original bukan blog pencuri berbelanja, belilah barang halal di toko atau penjual amanah, bukan dari para penadah barang dan mohon maaf untuk intermezzo ini. Uji pemahamanmu lewat latihan berikut SOAL LATIHAN TAKING AND LEAVING A TELEPHONE MESSAGE Bonus, download soal berikut gratis Thanks for visiting Dimensi Bahasa Bahasa Inggris "Semangat menebar manfaat."

Today We learn about how to say and answer the phone . Please look at the material and write down on your book. keep sprit & keep healthy !PPT_FORWARD_KELAS_XI_

67% found this document useful 9 votes7K views15 pagesDescriptionMedia Pembelajaran Bahasa Inggris SMK materi Taking simple Phone MessageCopyright© © All Rights ReservedAvailable FormatsPPTX, PDF, TXT or read online from ScribdShare this documentDid you find this document useful?67% found this document useful 9 votes7K views15 pagesTaking Simple Phone MessageDescriptionMedia Pembelajaran Bahasa Inggris SMK materi Taking simple Phone MessageFull descriptionJump to Page You are on page 1of 15 You're Reading a Free Preview Pages 6 to 13 are not shown in this preview. Reward Your CuriosityEverything you want to Anywhere. Any Commitment. Cancel anytime.

featureof taking simple phone messages text. 4.15 Rewrite simple text messages via telephone in regard to the social functions, text structure and lexico- grammatical feature. f INDICATOR KNOWLEDGE Identify social Distinguish social functions, text SKILL functions, text structures and structures and lexico-grammatical lexico- featurefrom various

Read the materials! Expressios of Receiving a Telephone in an Office - Good morning, with ...... the name of company. Can I help you? - Hello, ... the name of company here. May I help you? - Good afternoon, it's ..... the name of the company. What can I do for you? Expressions of Asking the Caller's Identify - Who is there? - Who's speaking, please? - May I have your name, please? Expressions of Saying the Intent Why We are calling - May/could/can I speak to....? - Could you please put me through.....? - I'm calling to..... - I'd like to ....... Example video of Telephoning TASK 1 Read the dialogue and fill in the blanks with the suitable expression on the box! Secretary Good morning. Duta Company. Can I help you? Good morning. .............. 1 to Secretary May I have your name, please? Mr. Handi I am from Global Corporation. Secretary .......2. I'll put you trough All right. Secretary I'm sorry. The line is busy. So I can't talk to him right now? Secretary No, Sir. Do you want to hold on or call again later? ....... 3 because I am going to attend a meeting in few minutes. Secretary ....... 4, Mr. Handi? Yes, please. Tell that I will come to his office tomorrow after lunch time. I want to discuss the newest product we had launched together. Secretary Is there other message, No. ....... 5 Secretary You're welcome, Ÿ˜Š GOOD LUCK AND SEE YOU ON THE NEXT MATERIALSŸ˜Š

Takinga phone message pada saat penelpon tidak berhasil menghubungi orang yang dimaksud tugas kita sebagai penerima telepon adalah memberitahu bahwa orang yang dituju sedang tidak dapat menerima panggilan telepon dengan memberikan alasan alasan tertentu. Materi Taking And Leaving Simple Telephone Message Dan Contoh Dialognya Dimensi Bahasa Inggris ^{Sumber Gambar adalah lanjutan dari materi taking simple phone message yang sudah kita bahasa sebelumnya. Setiap materi ajar membutuhkan latihan-latihan yang tujuannya untuk melatih siswa i, agar lebih memahami materi Taking Simple Phone Message. Berikut beberapa soal-soal materi Taking Simple Phone MessageComplete the telephone conversation by choosing the correct words in brackets!Lika Hello, good morning. This is Yotefa entertainment. May I help you?Juna Good morning. I am Juna 1 ……..will/can/must I speak to Mr. Yuan, please?Lika 2……Ok/I’m sorry/what, he is out at the Do you know what time is he ……3 back/go/coming back?Lika I am afraid I 4……….don’t see/doesn’t know/don’t know Juna Can I leave message, please? Lika Sure, Mr. Please tell him to come to our new product exhibition tomorrow morning at my Anything else?Juna No, thank ………..5. You are welcome/You are kind-hearted/You are the best.few hours laterLika Mr. Juna called two hours agoMr. Yuan Any messages?Lika Yes, of course. He invited you to go to see their new product exhibiton the following day at his Yuan Thank you for your you are Fill in the following message form based on the information is a message from Juwita Lee, the secretary of PT Maju Makmur, Jayapura, telephone number 081233987001 to Mr. Adventio, the manager of PT Design Great, the message, Juwita lee said that the visit of Mr. Philipus the manager of PT Yotefa Constraction will be postponed until next week, 28th August 2020. The message was taken by Meyske, the secretary of PT Design Great, Sentani on 14th August 2020 at 10 From/Caller Message Taken by Date Time 3. Study the dialogue and answer the questionsVidy Hello. Is this Sinta?Barnie I am sorry. You called the wrong number. Sinta is my Sorry, but she gave this number yesterday. She said to call her to this number. Her card is out of It’s ok. But, sinta is not at home. Do you want to leave any message?Vidy Yes. Please tell her to come to my birthday party tomorrow at Horison Ok. Will tell Thank you Barnie You are is Calling SintaDoes Sinta answer the phone call?Who gave the number to Vidy?What does Vidy say when he know that is not sinta’s number?What is probably Barnie say to Sinta when she is home?4. Change the following direct sentences into indirect sentencesRony said “my friend wants to invite you to the beach party”Fita asked “Do you speak English?”They said “Don’t be hurry”Gita asked “Are you happy?”He said “stand up” 5. Make short dialogue with your team. After that, practice, record and send it to your teacher.}

Arina I'm not sure. Would you like to leave a message? Mrs. Ambar: Yes, thank you. Arina: Alright, please. I got a pen and paper already. Mrs. Ambar: I have sent several designs that I recommend. I hope Mrs. Dania can check it immediately and choose which design she wants to use. Arina: Alright, Ma'am. I will send your message to her.

^{Hi everyone, you're reading article of soal PG taking and leaving simple telephone message right now. And this thread is started by yang tidak pernah dilakukan sebelumnya. Admin memang sengaja melakukannya supaya siapapun yang membaca artikel ini tahu bahwa artikel ini ditulis dan disebarkan oleh Dimensi Bahasa Inggris. Karena belakangan banyak artikel DBI yang dicuri oleh blog Auto Generated di dunia ini memang selalu berpasangan. Ada orang baik ada pula orang jahat. Ada blog original ada juga blog pencuri seperti komunikasi via telepon. Ada orang yang menelpon tentu ada pula orang yang menerima telepon kesempatan kali ini Dimensi Bahasa Inggris akan share soal latihan tentang materi taking simple telephone message dalam bentuk pilihan ganda. Berikut soal PG taking and leaving simple telephone message choice exercise taking and leaving simple telephone messageChoose a, b, c or d for the correct Caller . . . . . . . May I speak to Mr. Rudy?Receptionist I'm sorry Mr. Rudy has just left his office ten minutes Hi everyoneb. Hello, My name is Rizkyc. Hello, Rudy's companyd. Hello, Who's speaking2. Receptionist . . . . . .Caller I would like to speak to the sales manager Hello, Who's calling?b. Hello, my name is Hello, can I help you?d. Hello, may I talk to sales manager Caller Hello this is Neezar . . . . . . Could I speak to Mrs. Dessy please?Receptionist I'm from Dimensi Bahasa Inggrisb. May I leave a messagec. Who am I talking withd. Hello my name is Daniel4. Caller Hello I'm Karen from Lotty the Italian restaurant. . . . . .Call receiver I'm so sorry that extension is busy at this moment. a. May I speak to that extension?b. Could you connect me to the extension 24?c. Do you know the extension 24?d. I'll connect you to extension Caller Hello, my name is Hello . . . . . Can I help you?a. Who is speaking?b. I am your Thanks for calling DBI DBI Ferry Hello . . . . I'm calling from Tech n' Lifestyle Hello, Tokichi computer. What can I do for you Sir?a. Can I speak to Mr. Tokichib. Hello, I am Leannac. this is Leannad. this is Ferry7. Connie Good morning, I'm Connie. Sarah Good morning. . . . . .Connie I would like to speak to Mss. Ranti Hello, this is Fancy Fancy Cafe, how may I direct your call?c. Thanks for calling Fancy My name is Sarah. I will deliver your Tino Hello, am I calling Blaire Cake n' Bread?Waiter Hello, yes this is Balire Cake n' Bread. . . . . .Tino Yes, I'm Tino. I would like to check my birthday cake order. The order number is 283. Is the cake ready?Waiter Yes Sir. your cake is What can I do for you?b. My name is Would you like to order a cake?d. Who is speaking?9. Manda Hello, good Helllo, good afternoon. Golden bay hotel. . . . . . How may I help you?a. Who am I talking with?b. Can I have your name pleasec. My name is Ferdinandd. Is Manda speaking?10. Tiara Hello, Ericsson telecommunication. Can I help you?Pino I would like to speak to Mr. Ericsson . . . . . You'll be speaking with him in a Thank Just a moment I'm sorry he is busy at this Can you call back in five Would you like to leave a message?11. Randy Hi, I'm Randy from RKO Inc. I called you a half hour ago to talk to Mr. Chris. Is he at his office now?Nikki I'm afraid . . . . . I believe he's heading to the Mr. Chris is You need to call back 15 minutes laterc. Mr. Chris will be at his You can't talk to Mr. Chris12. Caller I need to talk to Mrs. . . . . . If you don't mind waiting, Mrs. Fiona will finish her phone I'll connect you to Mrs. Fiona. b. Mrs. Fiona will call you I'm sorry, Mrs. Fiona is having another phone I'm sorry. Mrs. Fiona is on meeting. 13. Caller Is Mr. Georgy in the Yes he is. May I know who's calling?Caller I'm Evan from DT Foundation. May I speak to him?Receptionist . . . . . Caller It's ok. I One moment please, I'll check if he is Would you like me to tell him that you called?c. Could you hold the line please, I'll connect you to him. d. I'm sorry, I'm afraid He's not able to answer your call, He is busy right Caller Hello, I'm Evelyn. May I speak to Edward please?Receptionist I'm sorry I don't catch your name. . . . . . ?Caller It's Who am I talking tob. Who are youc. Can you spell your named. Can I write your message15. Oliver Hello, good morning. I'm Oliver from Queen corporation. I would like to speak to the HRD manager The HRD manager is not at the office this time. . . . . .Oliver Please tell him to call me Can you wait a moment?b. Can you hold the line?c. Can you call me back?d. Can I write your message?16. Waitress Hello, Chump Bucket Restaurant. Can I help you?Patrick Hello, I am Patrick. Can I speak to Mr. Peterlankton?Waitress He is busy right now. . . . . .Patrick It's not necessary. I'll call him You need to leave a Would you like to leave a message?c. Would you like to call him back?d. Wait a Anita Hello, Dimensi Bahasa Inggris Enterprise, what can I do for you?Lex Hello, I would like to speak to Mr. Neezar I'm sorry, Mr. Neezar is on meeting at this moment. . . . . . .Lex Sure, thank you. Just tell him I Would you like me to tell him that you called?b. May I write down your message?c. May I know who's calling?d. Could you call him back?18. Secretary Hello, DBI corporation, how may I direct your call?Dessy Could you connect me to the extension 7? I would like to speak to . . . . . Dessy Thank you, I'll hold the Would you like to leave a message?b. Wait a minute please, you will be connected to extension I'm sorry the extension 7 is not I'm afraid the extension 7 is busy at this Daryl Could I speak to Mr. Andzar Mr. Andzar has just left the office 5 minutes ago. Would you like to leave a message?Daryl . . . . .Stephanie Sure, I'll deliver your Thank I'll call him when he's I don't have any No problem, I'll call him Let him know that the meeting for tomorrow is Dessy Hello, you're calling Dimensi Bahasa Inggris. How may I help you?Daryl Hello, I'm Daryl from DBI corporation, I would like to speak to Mr. Nizar Mr. Nizar is having a guest this moment. He'll be available 10 mintes there anything else I can do for you?Daryl No thanks. I'll call him . . . . . .a. Would you like me to tell him that you called?b. Would you like to leave a message?c. Thanks for calling Dimensi Bahasa You are juga Materi Taking and Leaving Simple Telephone Message dan Contoh DialognyaAnswer keyJika teman-teman memerlukan kunci jawaban soal PG taking and leaving simple telephone message di atas, silahkan cek kunci jawabannya di b. Hello, My name is Rizky2. c. Hello, can I help you?3. a. I'm from Dimensi Bahasa Inggris4. b. Could you connect me to the extension 24?5. d. DBI d. this is Ferry7. b. Fancy Cafe, how may I direct your call?8. a. What can I do for you?9. c. My name is Ferdinand10. a. Just a moment b. You need to call back 15 minutes later12. c. I'm sorry, Mrs. Fiona is having another phone d. I'm sorry, I'm afraid He's not able to answer your call, He is busy right c. Can you spell your name15. d. Can I write your message?16. b. Would you like to leave a message?17. a. Would you like me to tell him that you called?18. b. Wait a minute please, you will be connected to extension d. Let him know that the meeting for tomorrow is c. Thanks for calling Dimensi Bahasa download file PDF soal PG taking and leaving simple telephone message pada link download berikutDownload PDFDimensi Bahasa Inggris"Semangat menebar manfaat." MateriTaking Simple Phone Message - Bahasa Inggris Kelas XI SMK MAKKeywordmateri bahasa inggris taking simple phone messagemateri bahasa inggris tentang tak} Materitaking and leaving simple telephone message dan contoh dialognya Untuk materi yang membahasa tentang ungkapan atau ekspersi cara terbaik untuk melatih keterampilan tersebut adalah dengan praktik secara langsung karena walau bagaimanapun keterampilan hanya akan menjadi lebih baik pada saat kita sering mempraktikannya. 2000 - 2003 d.

materitaking simple phone message, materi ajar mengambil pesan sederhana melalui telepon, contoh ungkapan make a phone call, take a phone call, answer a phone call, hold a phone call, contoh

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materi taking simple phone message